CONVITUS app support

We are happy to help if you have any questions.

The Convitus has set up a corresponding support organisation to support its insured customers in using the mobile app. Please contact 061 337 17 67 or info@convitus.ch if you have any questions about the app.

You can also find direct and quick help under “Frequently Asked Questions”.

If you have any questions about the content of the app, especially your personal insurance numbers, we ask that you use the email function in the app. This is the fastest and most effective way for us to process your request.

We wish you many interesting insights into the second pillar and look forward to receiving critical feedback.

Frequently asked questions

I have changed my mobile number

If your mobile number has changed, please let us know here. We will send you an activation code for your new mobile number as soon as possible.

new mobile number

I cannot register

Perhaps you are already registered? Please try to log in with your cell phone number. 

Web App

I cannot log in / my login does not work

Have you accidentally made incorrect entries (wrong SMS code)?
Please try again.

Or perhaps you have changed your cell phone number? Please let us know here.
 

new mobile number

I have not received an activation code for registration

Have you misplaced or not received your activation code? You can request a new activation code. We will send it to you by post as soon as possible. 

Request a new activation code

I do not receive an SMS

It may well take a while for the activation code to arrive. Or perhaps you have changed your cell phone number? 

If you have any questions, please contact our UWP Support and let us know in as much detail as possible what entries you have made or what feedback you have received from the system.

No solution found?

Please use the contact form to get in touch and we will reply to you as soon as possible.

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